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Personal safety and being aware of one's surroundings is something we are taught from a young age. Never take candy from a stranger! Look both ways before crossing the street! Sound familiar?
Just as personal safety and awareness are important, so are the safety and security of your personal and financial information in cyber space. Beware of Phishing! Protect yourself from identity theft! Unfortunately these are becoming as familiar as the old adages.
Below are a few brief explanations of the risks you face online, along with resources you can use to stay informed and aware.
Identity theft occurs when someone steals your personal information (Social Security number, Driver's License, User IDs and passwords, etc) and uses it without your knowledge or permission. Identity theives can use this information to access online banking accounts, conduct financial transaction, or even apply for loans or credit, all in your name.
It is critical that you limit the amount of sensitive information you put online. Only provide sensitive information to sites that are known to you and are secure, and change your passwords frequently. Make sure to never share your user IDs and passwords with anyone, and try to avoid providing this information while logged onto public networks.
Phishing is the use of emails or websites that mimic, or "spoof", the look and language of legitimate businesses in order to trick the recipient into divulging sensitive information. This information could include credit card numbers, account IDs and passwords, and even Social Security numbers.
If you receive an email that purports to be from a financial institution, eCommerce site, or government entity that requests any sensitive information, it is critical that you do not respond, click any links, or call any phone numbers included in the message. Instead, contact that business directly using information from a statement, the back of a bank or credit card, or with other contact information NOT included in the email.
Federal Trade Commission — How Not To Get Hooked By A Phishing Scam
For more information about keeping you and your family safe online, please see the following resources:
FDIC on Safe Internet Banking
Internet Crime Complaint Center (IC3)
Federal Trade Commission on Protecting Your Personal Information
FTC on Avoiding Scams
If you have questions about online security, or feel that your internet banking access has been compromised, please notify CapStar immediately by calling 888-202-3950 and ask for Information Security. You may also contact your banker.
The website you have selected is an external one located on another server. CapStar Bank has no responsibility for any external website. We neither endorse the information, content, presentation, or accuracy nor make any warranty, express or implied, regarding any external site.
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.