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To the Wayne and Lawrence County Communities
Welcome to CapStar Bank. We are excited to partner with you - the most important part of our merger with The Bank of Waynesboro. We don't take your loyalty to this strong institution and its people for granted, and we expect the best things about The Bank of Waynesboro (Community Bank of Lawrence County | The Bank of Collinwood) to stay exactly as they are. You'll receive the same high level of personal service from the same outstanding bankers. We pledge to preserve The Bank of Waynesboro's 115-year tradition of integrity and personal investment in your success.
You'll discover some exciting options and upgrades to your banking experience, from new products and services to an innovative digital banking channel. Our teams are working diligently to ensure a smooth transition over the weekend of October 23-26, 2020 when the five branches of BOW will become CapStar Bank. Until then, it's business as usual.
BOW - CapStar Merger Booklet
BOW - CapStar Merger Disclosure Catalog
BOW - CapStar Mortgage Transfer Notice
BOW - CapStar Important Debit Card Reminders
CapStar Online Banking
BOW will be in inquiry only mode and display static balances as of October 23 beginning at 5 p.m. on October 23 and until October 26.
After 9 a.m. on October 26, visit www.capstarbank.com and locate the Online Banking Login box at the top right of the home page. Follow the instructions in the merger booklet to login.
CapStar Online Bill Pay
Your existing payees and scheduled or recurring payments to companies and banks should still appear. Please review your payees under the Online Bill Pay tab in Online Banking for completeness and accuracy. If you have payees to a person(s), these payees will not convert to Bill Pay and will need to be set up under People Pay beginning October 26. For your convenience, we advise you to make a note of these payees before October 23.
CapStar Mobile App
The BOW mobile app will be disabled at 5 p.m. on Friday, October 23 and mobile banking service will be unavailable over the weekend. Prior to your initial login to CapStar Mobile Banking, you must follow the steps listed in the merger booklet to login to Online Banking and establish a new password after 9 a.m. on Monday, October 26.
Your User ID and new password can then be used to login to the new CapStar Mobile Banking app. Simply visit your App or Google Play store to download the CapStar Pocket Passport Mobile App. Delete the old BOW app from your device.
CapStar Debit Cards
If you are an existing Bank of Waynesboro debit card holder, there will be no disruption in your debit card service. You will receive a new CapStar debit card and 4-digit PIN by mail on or before October 20. You may continue to use your Bank of Waynesboro debit card until it is automatically deactivated at 10 p.m. on Thursday, October 22. After that time, simply follow the instructions on the card carrier you received by mail to activate and begin using your new CapStar debit card. Click here for additional information.
CapStar Telephone Banking
Your new Telephone Banking number is 1-866-777-9299 and will be available beginning at 9 a.m. on October 26. Follow the instructions in the merger booklet to access Telephone Banking and reset your PIN.
Throughout the process, we encourage you to stay tuned to this page for the latest updates and important information to ensure a smooth transition over merger weekend and beyond.
Beginning October 26, call us at 1-888-202-3950
For 24-hour Consumer Online Banking support (after October 26), call 1-877-258-5268
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