An Important Message for Our Online Customers:
You may have heard about the online security threat called "Heart Bleed". We at CapStar want to assure you that none of our online or mobile banking products use the Open SSL software that can be exploited by this threat, so you can feel confident that you can safely conduct electronic and mobile banking transactions on our site.
If you feel that your use of sites such as Facebook, Google, and YouTube may have exposed your online banking credentials and you choose to change your password out of an abundance of caution, please use the Customer Service function to make that change.
Thank you for banking at CapStar.
Client Beware! Are you safe in cyber space?
Personal safety and being aware of one's surroundings is something we are taught from a young age. Never take candy from a stranger! Look both ways before crossing the street! Sound familiar?
Just as personal safety and awareness are important, so are the safety and security of your personal and financial information in cyber space. Beware of Phishing! Protect yourself from identity theft! Unfortunately these are becoming as familiar as the old adages.
Below are a few brief explanations of the risks you face online, along with resources you can use to stay informed and aware.
· Identity theft occurs when someone steals your personal information (Social Security number, Driver's License, User IDs and passwords, etc) and uses it without your knowledge or permission. Identity theives can use this information to access online banking accounts, conduct financial transaction, or even apply for loans or credit, all in your name.
It is critical that you limit the amount of sensitive information you put online. Only provide sensitive information to sites that are known to you and are secure, and change your passwords frequently. Make sure to never share your user IDs and passwords with anyone, and try to avoid providing this information while logged onto public networks.
· Phishing is the use of emails or websites that mimic, or "spoof", the look and language of legitimate businesses in order to trick the recipient into divulging sensitive information. This information could include credit card numbers, account IDs and passwords, and even Social Security numbers.
If you receive an email that purports to be from a financial institution, eCommerce site, or government entity that requests any sensitive information, it is critical that you do not respond, click any links, or call any phone numbers included in the message. Instead, contact that business directly using information from a statement, the back of a bank or credit card, or with other contact information NOT included in the email.
· For more information about keeping you and your family safe online, please see the following resources:
If you have question about online security, or feel that your internet banking access has been compromised, please notify CapStar immediately by calling (615) 732-6400 and ask for Information Security. You may also contact your account manager.